Research Reports

Understand the key drivers in purchasing hosted contact centers. Discover the impact SIP will play on hosted contact centers. Realize the growing importance of Unified Communications in the context of hosted contact centers.

The rapid growth in investment in commodities due to low returns in equity and debt markets is presenting both challenges and opportunities. This report will look at how new market entrants have changed the market dynamics and the technology responses of types of market participants.

This report looks at the market for SaaS within the manufacturing industry. It considers the market opportunity, key applications of the delivery model, and go-to-market strategy.

In this year’s forecast we have combined our enterprise wireless forecasts with our datacard forecasts. We have renamed our datacard forecasts to mobile computer connections.

This report looks at the market for software and IT services in the UK. It details Ovum’s estimates and forecasts of the sizes of the market and its key sub-segments, as well as highlighting key market trends and drivers from both the end-user and supplier perspectives.

The pressure to provide better auditing and governance capabilities within IT will lead to an increase in the level of integration between ID&AM and IT compliance, IT governance and security management solutions.

Developing a successful value-added service business is essential for future revenue growth for wireline operators. Of such services IPTV is currently one of the biggest opportunities, as it not only opens up the broadcast TV market to telecoms operators but also a whole realm of possibilities around interactive video services and applications, as well as adjacent opportunities such as advertising.

Many multinationals have now embarked on network convergence and the implementation of IP telephony. IP convergence is increasingly being driven by the need for improved mobility as well as an expectation of cost savings. Unified communications (US) applications are on the agenda for the majority of the companies we talked to. These companies are not looking for a single supplier for UC, but expect the IP telephony and software collaboration vendors to have a strategy of interoperability.